Ease Pants (White)

isik T-shirt (White)

EGP650 Original price was: EGP650.EGP449Current price is: EGP449.

isik Pants (Olive)

EGP940 Original price was: EGP940.EGP650Current price is: EGP650.

EGP796 Original price was: EGP796.EGP550Current price is: EGP550.

•  Delivery & Return

  How long does it take for new orders to arrive?

  New orders typically take 3-7 working days to arrive, excluding Fridays. Please note that sudden vacations are not counted as working days, and we will begin processing orders after the vacations end.

  You need to return any unwanted ISIK STORE products within 7 days of receiving your order. To get a full refund for eligible returns, make sure the items are unworn, unused, unwashed, and in their original condition, including the tags.

  We won’t be able to refund damaged, worn, or unsuitable items, and all returns will be checked before processing.

  ⚠️ ITEMS ON SALE CANNOT BE RETURNED—ONLY EXCHANGED.

  📌 To request an exchange or return, please use this form: [Exchange/Return Form]

  📧 For exchanges or tracking issues, contact us at: info@isikeg.com

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  How to reach us?

  For inquiries or complaints, you can reach out to us via:

  📩 Email: info@isikeg.com
  
  

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  Return/Exchange Processing Time

  Returns and exchanges are processed within 5-10 business days after we receive the item.

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  Why haven’t I received my refund?

  Your refund will be processed promptly once the item reaches our warehouse, typically within 5-10 days.

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  Received a faulty/defective item?

  We're sorry if you received a faulty item! There's no need to return it to us at this stage. We will immediately send a replacement or an item of your choice after you confirm the following details:

  📩 Send our Customer Support Team the following:

  • Your name & email address
  • Order number (e.g., #1234)
  • Item name/description (if known)
  • Photos showing the issue

  📧 Email: info@isikeg.com

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  Can I open the package and try on the size while the courier is still here?

  Unfortunately, our shipping company does not allow packages to be opened before delivery is completed. However, you can exchange or return items if needed (Shipping Fees Included).

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  What should I do if my order hasn’t arrived or is delayed?

  If your order hasn’t arrived within 9 days of the expected delivery date, please check the following:

  ✅ Verify Your Address: Ensure your shipping address is complete and correct.
  ✅ Check Your Phone Number: Make sure we have your valid and active phone number for delivery updates.

  If everything is correct and you still haven’t received your order, please contact us with your order number at mavin.info@isikeg.com , and we’ll review the issue and arrange a replacement as quickly as possible.

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  Thank you for your patience!s and returns.

•  Ask a Question

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